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undergraduate thesis
Kvaliteta usluge e-bankarstva
2021. urn:nbn:hr:192:677821
Pliško, Jana
University of Rijeka
Faculty of Economics and Business

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Pliško, J. (2021). Kvaliteta usluge e-bankarstva (Undergraduate thesis). Rijeka: University of Rijeka, Faculty of Economics and Business. Retrieved from https://urn.nsk.hr/urn:nbn:hr:192:677821

Pliško, Jana. "Kvaliteta usluge e-bankarstva." Undergraduate thesis, University of Rijeka, Faculty of Economics and Business, 2021. https://urn.nsk.hr/urn:nbn:hr:192:677821

Pliško, Jana. "Kvaliteta usluge e-bankarstva." Undergraduate thesis, University of Rijeka, Faculty of Economics and Business, 2021. https://urn.nsk.hr/urn:nbn:hr:192:677821

Pliško, J. (2021). 'Kvaliteta usluge e-bankarstva', Undergraduate thesis, University of Rijeka, Faculty of Economics and Business, accessed 25 April 2024, https://urn.nsk.hr/urn:nbn:hr:192:677821

Pliško J. Kvaliteta usluge e-bankarstva [Undergraduate thesis]. Rijeka: University of Rijeka, Faculty of Economics and Business; 2021 [cited 2024 April 25] Available at: https://urn.nsk.hr/urn:nbn:hr:192:677821

J. Pliško, "Kvaliteta usluge e-bankarstva", Undergraduate thesis, University of Rijeka, Faculty of Economics and Business, Rijeka, 2021. Available at: https://urn.nsk.hr/urn:nbn:hr:192:677821

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Metadata
TitleKvaliteta usluge e-bankarstva
Title (english)Quality of e-banking services
AuthorJana Pliško
MentorJasmina Dlačić (mentor)
GranterUniversity of Rijeka
Faculty of Economics and Business
Rijeka
Defense date and country2021-08-30, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
Napredak tehnologije prati gotovo svaki segment nekog od oblika poslovanja te se poboljšanje javlja i u financijskim institucijama. Kada se govori o pružanju usluga od strane banke, sama kvaliteta je od značajne važnosti. Budući da se u bankarskom sektoru javlja značajna konkurencija, zadatak svake od banke je pružiti dovoljno kvalitetnu uslugu koja će privući i zadovoljiti sve veći broj klijenata. Informacijska i telekomunikacijska tehnologija (ICT) kao temelj e-bankarstva, pružaju brojne prednosti pri pružanju usluga. U ovom završnom rad, osim općenitih definicija o elektroničkom bankarstvu, diskutira se o korištenju usluga e-bankarstva, percipiranju kvalitete od strane klijenata kao i stavovi o brojnim tvrdnjama glede elektroničkog bankarstva, koji će dati odgovor u kojoj mjeru su klijenti zadovoljni ovakvim uslugama. Rezultatima ankete, zaključuje se, kako ispitanici imaju visoko slaganje sa tvrdnjama koje se dotiču kvalitete u elektroničkom bankarstvu, što govori o njihovom zadovoljstvu pruženim uslugama od strane banaka.
Abstract (english)
Advances in technology follow almost every segment of some form of business, so improvement is also occurring in financial institutions. When it comes to the provision of services by a bank, quality is of significant importance. Since there is significant competition in the banking sector, the task of each of the banks is to provide a sufficient quality service that will attract and satisfy a growing number of customers. Information and telecommunication technology (ICT) as the foundation of e-banking, provide numerous advantages in the provision of services. This final paper, in addition to general definitions of electronic banking, discusses the use of e-banking services, the perception of quality by customers and views on a number of claims regarding electronic banking, which will answer the extent to which customers are satisfied with such services. The results of the survey, it is concluded that respondents have a high agreement with the claims concerning the quality of electronic banking, which indicates their satisfaction with the services provided by banks.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:192:677821
Study programmeTitle: Business economics; specializations in: Finance and Accounting, Entrepreneurship, Management, Finance and Banking, Marketing, International Business, IT Business, Finance
Course: Marketing
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
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Created on2021-12-14 13:17:39