Advances in technology follow almost every segment of some form of business, so improvement is also occurring in financial institutions. When it comes to the provision of services by a bank, quality is of significant importance. Since there is significant competition in the banking sector, the task of each of the banks is to provide a sufficient quality service that will attract and satisfy a growing number of customers. Information and telecommunication technology (ICT) as the foundation of e-banking, provide numerous advantages in the provision of services. This final paper, in addition to general definitions of electronic banking, discusses the use of e-banking services, the perception of quality by customers and views on a number of claims regarding electronic banking, which will answer the extent to which customers are satisfied with such services. The results of the survey, it is concluded that respondents have a high agreement with the claims concerning the quality of electronic banking, which indicates their satisfaction with the services provided by banks.