This paper explores the perception of employees at Privredna banka Zagreb regarding digital banking processes, with a specific focus on Remote Signing and remote offer services. The working hypothesis suggests that employees perceive these processes positively. The research aims to analyze the advantages, disadvantages, and challenges of using digital banking services for employees. By examining the digitalization in the business environment and PBZ's e-business, the context of digital banking innovations is explored. Focusing on Remote Signing and remote offer processes provides insights into their specific characteristics and steps, including business events. The empirical research includes an analysis of employees' attitudes through ratings and opinions related to these processes. The research results emphasize employees' positive perception but also highlight challenges such as technical difficulties and the need for additional support. The importance of continuous improvement of digital banking processes and employee education is emphasized. Adopting a continuous approach to research and practice in digital banking is crucial for further enhancing user experience and efficiency in the financial sector.