Negotiation is a universal procedure that is used in everyday life situations, and the need for it arises when two or more parties try to resolve certain issues and find a solution that is acceptable to all. Therefore, in business negotiations, communication is of great importance, but not only the information conveyed in the context of the words, but also the way in which those words are spoken, so the elements of non-verbal communication are important. When we talk, our body sends numerous non-verbal signals to our interlocutors. Communication is an important part of every business process and can be used to strengthen the relationship between clients, employees, managers, etc. Communication conveys information both verbally and nonverbally, for example through tone of voice, body movements, gestures, facial expressions, etc. The banking sector is one of the most important sectors for achieving the development goals of the economy, and it is necessary in banking as well as in other service industries to highlight the importance of communication skills that are essential for achieving client satisfaction. So, as business involves frequent human interaction, knowing and understanding the elements of non-verbal communication facilitates work with colleagues, clients, business partners, etc.