prikaz prve stranice dokumenta External Communication in Erste Bank Rijeka
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master's thesis
External Communication in Erste Bank Rijeka
2022. urn:nbn:hr:192:763930
Plišić, Dagmar
University of Rijeka
Faculty of Economics and Business

Cite this document

Plišić, D. (2022). External Communication in Erste Bank Rijeka (Master's thesis). Rijeka: University of Rijeka, Faculty of Economics and Business. Retrieved from https://urn.nsk.hr/urn:nbn:hr:192:763930

Plišić, Dagmar. "External Communication in Erste Bank Rijeka." Master's thesis, University of Rijeka, Faculty of Economics and Business, 2022. https://urn.nsk.hr/urn:nbn:hr:192:763930

Plišić, Dagmar. "External Communication in Erste Bank Rijeka." Master's thesis, University of Rijeka, Faculty of Economics and Business, 2022. https://urn.nsk.hr/urn:nbn:hr:192:763930

Plišić, D. (2022). 'External Communication in Erste Bank Rijeka', Master's thesis, University of Rijeka, Faculty of Economics and Business, accessed 13 April 2025, https://urn.nsk.hr/urn:nbn:hr:192:763930

Plišić D. External Communication in Erste Bank Rijeka [Master's thesis]. Rijeka: University of Rijeka, Faculty of Economics and Business; 2022 [cited 2025 April 13] Available at: https://urn.nsk.hr/urn:nbn:hr:192:763930

D. Plišić, "External Communication in Erste Bank Rijeka", Master's thesis, University of Rijeka, Faculty of Economics and Business, Rijeka, 2022. Available at: https://urn.nsk.hr/urn:nbn:hr:192:763930

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Metadata
TitleExternal Communication in Erste Bank Rijeka
Title (croatian)Eksterna komunikacija u Erste banci Rijeka
AuthorDagmar Plišić
MentorZvonko Čapko (mentor)
Committee memberZvonko Čapko (predsjednik povjerenstva)
Committee memberSlavomir Vukmirović (član povjerenstva)
Committee memberAna Babić (član povjerenstva)
GranterUniversity of Rijeka
Faculty of Economics and Business
Rijeka
Defense date and country2022-09-22, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
Every aspect of life requires effective communication. Almost all human interactions involve verbal or nonverbal communication between interlocutors. Whatever the meaning of communication, the message given and how it is received by the recipient are crucial. In a professional setting, communication is becoming increasingly more crucial because information transmission, timeliness, and accuracy have a significant impact on the organization's operations, on interpersonal connections inside... More the company and with clients, as well as on overall employee happiness. The process of conveying information, meaning, and emotions to another through the use of both verbal and nonverbal cues is known as communication. Timely, accurate, quick, and straightforward communication is necessary for productive work with clients. Communication errors or misconceptions may make it impossible to carry out the terms of the customer's contract, which may result in penalties, legal action, unfavorable press, and other undesirable outcomes for the business. Unfavorable effects may reduce demand for the bank's services and harm the bank's reputation. In order to reduce misconceptions and misinformation, it is crucial for bank workers to let customers know about any changes that have been made and to accurately and promptly deliver information. Errors are not always inevitable due to the human component, thus it's critical to settle the matter amicably with as little harm to the company and workers as possible. Through the use of a questionnaire, the paper examines how satisfied bank employees are with external communication. In the business environment, being able to communicate effectively is crucial. Effective communication can aid in negotiations, corporate organization, decision-making, and connections with clients or coworkers. Effective communication, or communication that advances the aims of the parties involved, is what is meant by good communication. Less
Keywords
Languageenglish
URN:NBNurn:nbn:hr:192:763930
Study programmeTitle: Business Economics; specializations in: Finance and Banking, Entrepreneurship, Management, Finance and Accounting, Marketing, International Business, IT Business, International Business IT Business
Course: International Business
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2022-10-26 12:11:38
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