prikaz prve stranice dokumenta Conflict management in the company "Arriva"
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undergraduate thesis
Conflict management in the company "Arriva"
2023. urn:nbn:hr:192:608759
Pavat, Cinthia
University of Rijeka
Faculty of Economics and Business

Cite this document

Pavat, C. (2023). Conflict management in the company "Arriva" (Undergraduate thesis). Rijeka: University of Rijeka, Faculty of Economics and Business. Retrieved from https://urn.nsk.hr/urn:nbn:hr:192:608759

Pavat, Cinthia. "Conflict management in the company "Arriva"." Undergraduate thesis, University of Rijeka, Faculty of Economics and Business, 2023. https://urn.nsk.hr/urn:nbn:hr:192:608759

Pavat, Cinthia. "Conflict management in the company "Arriva"." Undergraduate thesis, University of Rijeka, Faculty of Economics and Business, 2023. https://urn.nsk.hr/urn:nbn:hr:192:608759

Pavat, C. (2023). 'Conflict management in the company "Arriva"', Undergraduate thesis, University of Rijeka, Faculty of Economics and Business, accessed 09 May 2024, https://urn.nsk.hr/urn:nbn:hr:192:608759

Pavat C. Conflict management in the company "Arriva" [Undergraduate thesis]. Rijeka: University of Rijeka, Faculty of Economics and Business; 2023 [cited 2024 May 09] Available at: https://urn.nsk.hr/urn:nbn:hr:192:608759

C. Pavat, "Conflict management in the company "Arriva"", Undergraduate thesis, University of Rijeka, Faculty of Economics and Business, Rijeka, 2023. Available at: https://urn.nsk.hr/urn:nbn:hr:192:608759

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Metadata
TitleConflict management in the company "Arriva"
AuthorCinthia Pavat
MentorNataša Rupčić (mentor)
GranterUniversity of Rijeka
Faculty of Economics and Business
Rijeka
Defense date and country2023-09-07, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
This paper emphasizes the significance of conflicts and ways of solving them in organizations. Conflicts are frequent in workplaces, so there is a need to find ways to resolve them. The survey found that the majority of respondents had a conflict at the workplace, which is an indication that conflicts are a normal phenomenon in work environments. Managers also play a key role in resolving conflicts. When conflicts are resolved immediately, it reduces the possibility of conflicts recurring in the future. If the conflict is not resolved, a destructive conflict occurs that can be fatal to the success of the entire organization. The two dimensions through which the conflict is viewed are assertiveness and cooperativeness. Based on the combination of these two dimensions, there is a possibility of indentifying five possible ways of resolving conflicts, which are emphasized in this work, namely: forcing, problem solving, compromising, avoiding and yielding. The goal should be that, instead of completely eliminating conflicts, they are accepted and resolved in a timely and appropriate manner.
Keywords
Languageenglish
URN:NBNurn:nbn:hr:192:608759
Study programmeTitle: Business economics; specializations in: International Business (held in English)
Course: International Business (held in English)
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsClosed access
Terms of useLicence In copyright icon
Created on2024-01-22 13:37:42