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master's thesis
Utjecaj osobina djelatnika na poslovno pregovaranje osiguravajućih društava Istarske i Primorsko-goranske županije
2022. urn:nbn:hr:192:501671
Mikolić, Katja
University of Rijeka
Faculty of Economics and Business

Cite this document

Mikolić, K. (2022). Utjecaj osobina djelatnika na poslovno pregovaranje osiguravajućih društava Istarske i Primorsko-goranske županije (Master's thesis). Rijeka: University of Rijeka, Faculty of Economics and Business. Retrieved from https://urn.nsk.hr/urn:nbn:hr:192:501671

Mikolić, Katja. "Utjecaj osobina djelatnika na poslovno pregovaranje osiguravajućih društava Istarske i Primorsko-goranske županije." Master's thesis, University of Rijeka, Faculty of Economics and Business, 2022. https://urn.nsk.hr/urn:nbn:hr:192:501671

Mikolić, Katja. "Utjecaj osobina djelatnika na poslovno pregovaranje osiguravajućih društava Istarske i Primorsko-goranske županije." Master's thesis, University of Rijeka, Faculty of Economics and Business, 2022. https://urn.nsk.hr/urn:nbn:hr:192:501671

Mikolić, K. (2022). 'Utjecaj osobina djelatnika na poslovno pregovaranje osiguravajućih društava Istarske i Primorsko-goranske županije', Master's thesis, University of Rijeka, Faculty of Economics and Business, accessed 25 December 2024, https://urn.nsk.hr/urn:nbn:hr:192:501671

Mikolić K. Utjecaj osobina djelatnika na poslovno pregovaranje osiguravajućih društava Istarske i Primorsko-goranske županije [Master's thesis]. Rijeka: University of Rijeka, Faculty of Economics and Business; 2022 [cited 2024 December 25] Available at: https://urn.nsk.hr/urn:nbn:hr:192:501671

K. Mikolić, "Utjecaj osobina djelatnika na poslovno pregovaranje osiguravajućih društava Istarske i Primorsko-goranske županije", Master's thesis, University of Rijeka, Faculty of Economics and Business, Rijeka, 2022. Available at: https://urn.nsk.hr/urn:nbn:hr:192:501671

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TitleUtjecaj osobina djelatnika na poslovno pregovaranje osiguravajućih društava Istarske i Primorsko-goranske županije
Title (english)Influence of the characteristics and ways of communication of employees on the business negotiation of insurance companies of the Istrian and Primorje-Gorski Kotar Counties
AuthorKatja Mikolić
MentorTomislav Galović (mentor)
Committee memberTomislav Galović (predsjednik povjerenstva)
Committee memberHeri Bezić (član povjerenstva)
Committee memberAna Štambuk (član povjerenstva)
GranterUniversity of Rijeka
Faculty of Economics and Business
Rijeka
Defense date and country2022-09-26, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
Pregovaranje je proces za koji niti ne znamo da ga koristimo svaki dan – pregovaramo oko različitih stvari, svjesno ili nesvjesno, te u različitim poslovnim, ali i svakodnevnim situacijama – pregovaramo oko cijena u trgovini, pregovaramo za uvjete ili plaću na poslu, pregovaramo sa prijateljima oko odlaska nekamo i slično. Pregovaranje jest kontrolirani komunikacijski proces koji za cilj ima rješenje sukoba interesa dviju ili više pregovaračkih strana. Ono se zasniva na komunikaciji – verbalnoj, neverbalnoj i paraverbalnoj. Diplomski rad pod nazivom ,,Utjecaj osobina djelatnika na poslovno pregovaranje osiguravajućih društava Istarske i Primorsko-goranske županije“ nastoji istražiti te objasniti važnost poslovnog pregovaranja kao i osobina pregovarača u poslovanju osiguravajućih društava. Usmjerenost je na Istarsku i Primorsko-goransku županiju. Prikazane su teorijski okvir poslovnog pregovaranja, te osobine pregovarača unutar njega, zatim osiguranja i osiguravajuća društva općenito, ali i na području Republike Hrvatske. Glavni čimbenici koji utječu na pregovaranje u osiguravajućim društvima jesu osobine djelatnika te njihovo educiranje općenito o pregovaranju koji je neizostavni dio njihovog svakodnevnog poslovanja. Usmjerenost je na te navedene utjecaje te se onda temeljem istraživanja daju smjernice za povećanje pregovaračke efikasnosti osiguravajućih društava u dvjema navedenim županijama.
Abstract (english)
Negotiation is a process we use daily about a plethora of things, consciously or unconsciously in different business and everyday situations - prices in stores, conditions or wages at work, with friends about gatherings, going to the cinema or a restaurant. Business negotiation is a controlled communication process whose goal is to resolve a conflict of interest between two or more negotiating parties. It’s based on verbal, non-verbal and paraverbal communication. This master’s thesis named “The influence of the employees’ personality traits on business negotiations of insurance companies situated in Istra and Primorje-Gorski Kotar Counties” strives to study and explain the importance of business negotiation and the negotiator’s personality traits during the business activities of the insurance companies located in Istra and Primorje-Gorski Kotar Counties. The paper demonstrates the theoretical framework of business negotiations and describes different employees’ personality features and features of the insurance companies, not only from the examined counties but also from other parts of Croatia. The main factors that influence the business negotiations in insurance companies are specific employees’ character traits and their education on negotiating, formal and/or informal, which is an essential part of their daily business activities. The research detects those factors and, as a result, gives guidelines to increase the negotiating efficacy of the insurance companies in those two counties.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:192:501671
Study programmeTitle: Business economics; specializations in: Finance, Entrepreneurship, Management, Finance and Accounting, Marketing, International Business, IT Business
Course: Management
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2022-11-07 17:49:27