@phdthesis{efri:4244,
	author = {{Kuzmanić, Antonio}},
	title = {{Suočavanje s neuspješnom uslugom i uloga kvalitete odnosa na sportskom tržištu}},
}
@article{fthm:5861,
	author = {{Črnjar, Kristina and Dlačić, Jasmina and Milfelner, Borut}},
	title = {{Analysing the relationship between hotel's internal marketing and employee engagement dimensions}},
}